Required fields are marked *.
ASK A TECH ANSWERS
QUESTION: I HAVE A 2007 S2R 1000 AND THE TANK RELEASE FITTING IS UP AGAINST THE KEY HOUSING. WHEN I TRY TO TAKE THE TANK OFF IT IS HARD TO RELEASE THE LATCH BECAUSE IT IS TOO CLOSE TO THE KEY FITTING. WHEN TRYING TO PUT THE TANK BACK DOWN, THE LATCH IS HITTING THE PLASTIC KEY SURROUND. IS THE 2007 TANK STILL COVERED UNDER WARRANTY? IF SO, HOW LONG WOULD IT TAKE TO GET A NEW TANK BACK? WOULD I BE ABLE TO INSTALL IT MYSELF?
Answer: Each "tank case" is evaluated by Ducati on a case-by-case basis. Ducati will evaluate the issues presented by the customer and by the dealer evaluation. And when a determination is rendered the dealer will be notified and subsequently the customer will be notified if it was approved or declined. This process could take up to 2 weeks. If approved it could take 2 additional weeks to get a new tank (based on tank availability) in and installed on the customer’s bike. Note that all installs must be done by an authorized Ducati dealer.