Pictured, left to right, Bobby, Marc, German, Steve, Guy, Alex
The “soul” of a motorcycle shop lies in Service, which has an ongoing relationship with the customers. Service frequently differentiates one shop from another and often is the reason why some motorcycle shops have great reputations.
We believe that we have an absolutely great Service Tech Team, perhaps one of the very best in the country. Our Service Team consists of Steven Seidner, our Senior Service Writer, Marc Maidens our Chief Tech, and German Silva-Lara and Guy Hayes, our Senior Techs. They are assisted by Bobby Diaz (Lot Assistant) and Alex Potter (Driver).
We invite you to stop by the shop, give Service a call (818-249-5707) or send Service an email (firstname.lastname@example.org). We’re more than happy to see or speak with you.
Learn About Our Service Team »
Marc's a Ducati Master Tech who was born in northern Michigan. He’s fixed a bike from virtually every manufacturer and works on many of the Desmo’s that come into the shop as well as some other very special street and track bikes. Marc’s been riding since he was 13 and has been working on Ducati’s for more than 15 years (he says he loves working on all Italian bikes because “they have personalities and require great problem solving skills”). He commutes to work on a ’96 Monster and is partial to naked bikes (“I love to see the components and engine”). As Marc says, “Our team has a passion for motorcycles and for our manufacturers, a desire to solve difficult problems, a respect for each other and our customers, and we want to make the bikes run the very best that they can”.
German (pronounced “HAIR-man”) is a Ducati Master Tech who was born in Caracas, Venezuela. He started riding bikes at the age of 3, had his first bike at 7, and has been working on motorcycles for more than 12 years. In 1996 Herman moved to the US where he began working on Ducatis. His first Ducati was a 900SS that he fell in love with the very first time he rode it. Herman loves martial arts and currently has a black belt in Karate. When asked what makes Pro Italia special he said that there is “…nothing that between us that we can’t troubleshoot and fix. Individually we’re all good and together we’re great. We are a true team sharing knowledge and respect and working together for our customers.”
Guy, a Ducati Master Tech and Certified Triumph Tech, was born in Atlanta, Georgia. His Dad, still riding in his seventies, gave him the gift of motorcycling when he was four, and he’s never looked back. Guy started working on his own dirt bikes as a teen, but when he went to his first track day he was seduced by road racing, and by a certain Ducati single that was showing a bunch of more powerful racers the quick way around. That led to his specializing in European motorcycles. He loves Ducatis, old and new, but particularly, as he says, “…my two valve ‘ground-pounders”, but he knows that every bike he touches is somebody’s baby. Guy also loves Triumphs, especially the 675R which he considers one of the very best track bikes. “By far, the most rewarding part of our job is customers coming in with huge smiles, telling us how happy they are with what we’ve done with their bikes.”
Steven, our Senior Service Writer, was born in New York City. When Steven was 19 he moved to Florida and attended The University of Florida where he attained his Bachelor’s Degree but motorcycles always called. He decided that instead of just riding them and fixing his own, he would get into the business. He joined a dealer and began working with Ducati and Triumph in 2008. In 2011, he took a trip to California for the US Grand Prix and decided that he wanted to make California his new home. Less than a year later he joined the Pro Italia Service Team. Steven’s goal is to ensure that every customer of Pro Italia Service has a great experience. Steven says, “I have never been surrounded by a better group of people while working at a bike shop; it’s a real joy to get up in the morning and be excited to go to work.”
Do I need to make an appointment?
Yes, you do. For most services an appointment is required. We schedule appointments for Tuesday through Saturday. With an appointment, and assuming nothing unforeseen comes up, six hundred mile services for new bikes can be done on a same day basis provided the bike is dropped off by 10 AM.
What are your service hours?
Monday: closed; Tuesday through Friday: 9:00AM to 6:00PM; Saturday: 9:00AM to 5:30PM; and, Sunday: closed
What is your hourly shop rate?
The shop rate is $119.00 per hour, plus shop supplies and hazardous waste disposal fees. Pro Italia employs experienced factory trained technicians and we take care to ensure that they are provided with regular educational opportunities. You can be confident in their work and we have a customer survey to show that.
How long will my bike be in the shop?
For some of our services, we can have the bike back to you in 24 hours. Some services (services involving valve checks, belt replacement etc.) require that the bike sit overnight. Also in some cases parts may need to be special ordered for the repairs/services at hand. You can be assured that in these cases we will work to get your parts as quickly as possible and have your bike back to you as promptly as is possible. We also keep you in the loop regarding any issues that might result in delays in the repair process.
Can I leave my bike at the shop for a few days after the service is done?
Unfortunately, we do not have the space to store motorcycles for more than a week after service is completed. In the case that a bike is here for longer than THREE DAYS after the service, a $25.00 per day storage fee applies.
My parts will be special ordered from Italy? How long will that take?
Usually up to two weeks (assuming the part is in stock in Italy).
If I buy my parts online, can you install them?
In most cases, yes. However, be aware that many items purchased online (from eBay, or a third party) that are sold in “used” or “as-is” condition may be damaged, incomplete, or are not covered under warranty. In addition, any Ducati or Ducati Performance part purchased from the dealership and installed by a technician carries with it a two-year warranty on the part itself.
Can I drop off my bike on Sunday?
Although our service department is closed on Sundays, your bike can be dropped of with prior arrangement with the Service Department (by Saturday afternoon). Please call our service department to schedule a Sunday drop-off. No Sunday drop-off without prior arrangements please. Same for Sunday pickups; prior arrangements without service department required.
Do you have Pickup and Delivery Service?
If you make an appointment for your bike’s Factory Scheduled Major Service we’ll pick-up or drop-off your bike for a reduced fee within 15 miles of the shop for $75 one-way. Call us if you live further away. Tow companies can charge up to $300 and won’t provide the TLC that we will.
Do you do evaluations of a bike I want to buy?
Yes. It typically takes an hour and will only cost $119. You’ll have the information you need to make the right decision.
Do Pro Italia Loyalty Points work in Service?
Yes. You will receive Pro Italia Loyalty Points when you pay for service and you can use Pro Italia Loyalty Points to pay for service.
Ask A Tech
Got a nagging question that you need answered? Well, ask away and we'll do our best to answer. If we think it applies broadly we'll post it to the Service Section of our web site.
Ask A Tech Answers
Question: I have a 2007 s2r 1000 and the tank release fitting is up against the key housing. When i try to take the tank off it is hard to release the latch because it is too close to the key fitting. When trying to put the tank back down, the latch is hitting the plastic key surround. Is the 2007 tank still covered under warranty? If so, how long would it take to get a new tank back? Would i be able to install it myself?
Answer: Each "tank case" is evaluated by Ducati on a case-by-case basis. Ducati will evaluate the issues presented by the customer and by the dealer evaluation. And when a determination is rendered the dealer will be notified and subsequently the customer will be notified if it was approved or declined. This process could take up to 2 weeks. If approved it could take 2 additional weeks to get a new tank (based on tank availability) in and installed on the customer’s bike. Note that all installs must be done by an authorized Ducati dealer.
Question: Will the SF1098 monoblocs work on a SF848 even though the rotors are a different size than the SF1098s? Will I need a different brake line or master cylinder to make this come together?
Answer: Yes, the calipers will bolt on and the lines and master will work with those calipers. You could upgrade the master cylinder.
Question: Can the SF-S monobloc calipers and Ohlins shock can be mounted to a 2012 SF848
Answer: Yes, the calipers will mount up and yes the shock will mount. It is advisable to get an adjustable link for the rear ride height if you install the shock.
Question: I brought an Akrapovic slip-on exhaust for my 2012 Ducati 848 EVO. I wonder if you guys can re-map it and how much do you charge for labor?
Answer: We do not re-map ECU's.
Question: I have a 2009 Ducati 848 with 5.5 rear rim and thinking of putting on Pirelli Diablo Supercorsa 190's. In doing so, will there be enough clearance for the swingarm and will the tires warp or wear weird because of the rear tire size?
Answer: The tire will fit with no clearance issues and it should not wear abnormally. Handling will be affected; the bike will turn in slower and switch direction slower.
Question: In which way must take off rear tires. I tried forward but I can`t take the wheel off my MV Augusta F4 1000.
Answer: The rear wheel nut on the MV Augusta is left hand thread. Turning it clockwise removes it and counterclockwise tightens it. The torque is 230-240 nm.
Question: I have a 2009 Ducati 848 with 5.5 rear rim and I am thinking of putting on Pirelli Diablo Supercorsa 190's. If I do so, will there be enough clearance for the swing arm and will the tires warp or wear weird because of the rear tire size?
Answer: The tire will fit with no clearance issues and it should not wear abnormally. The handling will be effected as the bike will turn in slower and switch direction slower.
Question: I need your help. My Brutale 910S has overheating problem. To solve the problem, I already did the up grade of the water pump and fans blade (Muzzi) and the problem persists. I did an upgrade to the spark plug CR9EIX too. Can you guys can help me solve the problem of overheating?
In traffic my bike reaches 100 º C. I checked another Brutale 910S without the water pump kit (upgrade) etc and the temperature is around 93 º C.
Answer: MV’s have historically run hot but and the common solution is (1) upgraded water pump, which you did; (2) Muzzi fan blades, which you did; nd, (3) Engine Ice replacing coolant.
Has the coolant ever been flushed? If not, do that and use Engine Ice if available to replace the coolant. An engine will usually run a few degrees cooler with Engine Ice in it. As well, you need to take into account where you live and what you use the bike for. Atmospheric conditions have a lot to do with engine temperatures. Living in Sao Paulo and riding it in traffic, a bike that shows 100º C (212º F, is hot but not unknown. Bikes in Los Angeles can regularly reach 220-225º F in traffic – and it’s painful. As long as the fans come on and the temperature stays at about 100º C, don’t worry. And remember…the bike is naked, and when it’s hot... you'll feel it.
Question: I have an 2011 1198SP with 9,058 miles on it. I just completed the 7,500 mi service and last weekend the bike started emitting white smoke from the exhaust during start-up. It lasts only a few seconds and doesn't happen every time. I checked the bike today and there is still some smoke during start-up; it stops after 5-10 seconds. Is this something that requires attention? If so, what?
Answer: Its condensation burning off in the exhaust. When it’s cool and the bike sits and there is moisture in the air, the moisture will cling to the inside of the pipe and when the bike warms up you will see the vapor burn off as a white smoke. As long as it goes away after the bike warms up then it’s of no concern. Also, it could take several minutes as well for the condensation to evaporate too.
Question: I am looking for some advice on how to keep an S2r tank from expanding due to ethanol in the fuel. I have the bike up in the SF Bay area and was advised that I may want to line the tank before using it. Do you have any recommendations on this as well as possible vendors that you have used?
Answer: If your bike is exhibiting expansion you need to bring your bike to a dealer and have them submit for a new fuel tank. You then can ask your dealer to have the new tank lined when it comes in. Coating the tank after it has been used doesn't do much good and we only recommend sealing it when no gas has touched the tank. If he does not elect to do that he would have to buy a tank out of pocket and still have it lined, but there is no way that a used tank would be able to have the protective lining put in there and not expand any further.
Has your tank has not expanded (or with a new tank) we recommend regularly using an additive.
Question: Will a rear wheel hugger fit on my Desmo if I have a 17" wheel and tire in place?
Answer: Yes, the hugger will fit with a 17'" wheel installed.
Question: I have a 2012 Streetfighter 848, and upon cold startups, a lot of smoke is emitted from the exhaust pipes. I've read that this is systematic with this model and should be covered by the warranty. Can you give me some information on this and whether you guys could do the work under warranty? Thank you.
Answer: On this issue we would have to determine what kind of smoke is coming from the exhaust. Whether it was steam from condensation, excess fuel, or burning oil. It would need to be inspected in a shop.
Question: Have a 2012 848 Corse and have an error code 23.2. Can you tell what that means and what in need to do?
Answer: The error code is for the exhaust valve. There are a number of reasons why this could be displayed. The unit should be taken to a dealer and inspected to see what is malfunctioning.
Question: I have a 2009 SXV 550. When I change oil, I notice a lot of aluminum coming out of my transmission oil. I change oil (engine and transmission) and filter at about 400 mile intervals. I've heard that I should be changing at about 225 miles.
Is the aluminum in my transmission oil normal? Is the aluminum comming from my clutch plates (my clutch is not slipping)? I know if I ask whether I should change the oil more frequently you are going to say it would be better, but I would like to know if you strongly recommend it, or feel 400 miles might be okay. I use AMSOIL straight 60W Synthetic in my engine, and AMSOIL Synthetic 75-90W Gear Oil in my transmission.
Answer: There will be some aluminum residue in the oil when you change it. This is from the clutch plates rubbing on the basket. But if there are shavings or chunks that would indicate an issue and should be inspected. The lubricants and the frequency that you change it is fine if you are street riding with an occasional track day. If you are racing then you should follow the guidelines in the owner’s manual.